Skilitics Privacy Policy

Skilitics takes your privacy very seriously. We recognize that you care how your personal information is used and shared, and we appreciate your trust that we will do with caution.

Our Privacy Policy is designed to assist you in understanding how we collect and use personally identifiable information that you provide to us and to assist you in making informed decisions when using our website and services. We will not use or share your personal information with anyone except as described in this Privacy Policy.

Skilitics reserves the right to change this Policy at any time and any amended Policy is effective upon posting to this website. Skilitics communicate any significant changes to users through our portal messaging system and/or email. Your continued use of the Service will be deemed acceptance of any amended Policy.

What is covered by this Privacy Policy

This Skilitics Privacy Policy describes how we collect and use personal information that clients provide to us. This information includes that provided in connection with the creation and administration of user accounts, which we refer to as "Account Information". For example, Account Information includes names, email addresses, company, role and team information associated with a customer's Skilitics account. Skilitics may also collect personal information when you contact the Skilitics support team, post to the Skilitics community forum or visit our website. You can always choose not to provide personal information to Skilitics, but it may mean that we are unable to provide you with our services.

This Skilitics Privacy Policy applies to clients' private information and does not apply to the learning content that clients create and store on our system. Skilitics will not disclose, move, access or use customer content except as provided in the clients' agreement with Skilitics. Please refer to your subscription agreement with Skilitics for more information about how we may access content you store on our systems.

How Skilitics uses Account Information

Skilitics collects, stores and uses your personal information to provide Skilitics services, support and information, in accordance with your contracted subscription or requested services. In doing so, we may use the personal information to:

  • verify your identity,
  • administer the service,
  • notify you of new or changed services offered in relation to the service,
  • carry out marketing or training relating to the service,
  • assist with the resolution of technical support issues or other issues relating to the service,
  • comply with laws and regulations in applicable jurisdictions, and
  • communicate with you.

You may view, amend or delete your personal information in the User Profile area of your Portal or by emailing privacy@skilitics.com. If you have questions or have a complaint about how we manage personal information, please also send an email to privacy@skilitics.com. We endeavor to resolve all enquiries and complaints about privacy and the collection or use of customer information in a timely manner.

By using the service, you consent to your personal information being collected, held and used in this way. Skilitics will only use your personal information for the purposes described in this Policy or with your express permission.

Protecting your Personal Information

Skilitics is committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorized access, modification or disclosure. Your personal information is stored on secure servers that have SSL Certificates issued by leading certificate authorities, and all data transferred between you and the service is encrypted.

Third Party Agents Acting on Our Behalf

Skilitics applications and data are hosted using third party hosting services provided by Amazon Web Services (AWS). AWS delivers an industry-leading network of state-of-the-art data centers located around the world, including in the United States of America and Australia. Like Skilitics, helping to protect the confidentiality, integrity, and availability of customer data is of the utmost importance to AWS, as is maintaining customer trust and confidence. AWS are certified to the US-EU Safe Harbor Principles and, in compliance with the US-EU Safe Harbor Onward Transfer Principles, act as our agent with regard to data privacy. For more details of AWS's privacy and security processes, please visit http://aws.amazon.com/privacy/ and http://aws.amazon.com/security/. By using the service, you consent to your personal information being transferred to our servers as set out in this policy.

Skilitics utilizes Zendesk to manage customer support processes. Zendesk are certified to the US-EU Safe Harbor Principles and, in compliance with the US-EU Safe Harbor Onward Transfer Principles, act as our agent with regard to data privacy. For more details of Zendesk's privacy and security processes, please visit https://www.zendesk.com/company/privacy/. By using the support services, you consent to your personal information being provided to Zendesk.

Safe Harbor Program

Skilitics supports the seven Principles of the Safe Harbor program, developed by the U.S. Department of Commerce and the European Union. Skilitics has certified that we adhere to the Safe Harbor Privacy Principles agreed upon by the U.S. and the European Union. We are awaiting a third-party audit and verification, before we become accredited with the US Federal Trade Commission. For more information about the Safe Harbor, visit the U.S. Department of Commerce's Safe Harbor website.